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Frequently Asked Questions

Everything you need to know about working with Ellexis

Frequently Asked Questions

Find answers to common questions about our services and processes.

How do you vet suppliers?

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We combine document verification, factory audits, product sampling, and compliance checks to ensure every supplier is reliable and capable. Our comprehensive vetting process includes background checks, financial stability assessment, and quality control verification.

Do you charge commission or flat fees?

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It depends on the project. For one-time services (like supplier searches), we often use flat fees. For long-term partnerships, we may work on commission or retainers. Either way, pricing is clear and transparent from the start with no hidden costs.

Which countries do you cover?

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We operate directly in Greece, China, the USA, and India with representatives in each country. Beyond that, our partner network allows us to support projects across Europe, Asia, and the Middle East.

Can you represent us at trade fairs or events?

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Yes. If you can't attend, we handle everything—booth setup, meetings, lead generation, and follow-ups. We act as your professional representative so no opportunity is missed.

What if a supplier fails to deliver?

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We step in immediately—negotiating solutions, enforcing contracts, or securing alternative suppliers. Our priority is protecting your investment and keeping your supply chain moving.

Do you only work with large companies?

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No. We work with startups, SMEs, and established corporations. Our services are scalable and tailored to your business size and goals.

How long does the sourcing process take?

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Typically 2-4 weeks for initial supplier identification and verification. The complete process from sourcing to delivery depends on your specific requirements and can range from 4-12 weeks.

What languages do you support?

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Our team is fluent in English, Greek, Chinese (Mandarin), and Hindi. We also have local language support in all our key markets to ensure smooth communication.

Do you handle customs and shipping?

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Yes, we provide complete logistics support including customs clearance, documentation, shipping coordination, and tracking. We work with trusted logistics partners to ensure smooth delivery.

What's your minimum order quantity?

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We work with suppliers who offer flexible MOQs, including those who accept small minimum orders. We can often negotiate lower MOQs based on your specific needs and market potential.

Still have questions?

Get in touch with our team for personalized answers to your specific needs.

Contact Us